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LUXE GLO

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Privacy Policy

Last Updated: 9/15/2025

At Luxe Glo Cleaning Services LLC (“Luxe Glo,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting it. This Privacy Policy explains the types of information we collect, how we use it, and the steps we take to safeguard your personal information. By using our website or services, you agree to the practices described in this policy.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect

  1. Personal Information: Name, address, phone number, email, payment details (credit/debit card), and cleaning preferences.
  2. Service Information: Home access instructions, schedules, and feedback.
  3. Digital Information: When you visit our website, we may collect non-personal details like IP address, browser type, device information, and website activity through cookies and similar technologies.
  4. SMS Information: Phone numbers provided voluntarily for quotes or updates.

We do not knowingly collect information from children under 13. If we discover such information has been collected, it will be deleted immediately

How We Use Your Information

We use the information we collect to:

  1. Provide and manage your cleaning services.
  2. Process secure payments.
  3. Communicate with you about appointments, updates, and offers.
  4. Improve our services, website, and customer experience.
  5. Send SMS updates or marketing only if you have opted in.
  6. Comply with legal obligations.

SMS Marketing Policy

  1. We collect phone numbers only when you voluntarily provide them (e.g., requesting a quote).
  2. Your number is used only for service-related communication and marketing if you have opted in.
  3. You may opt out anytime by texting STOP or UNSUBSCRIBE. Opt-outs may take up to 10 business days to process.
  4. We will never sell or transfer your phone number to another party.

Sharing of Information

We do not sell or rent your personal information. We may share your information only with:

  1. Service providers/contractors who work with Luxe Glo under strict agreements.
  2. Payment processors to handle secure transactions.
  3. Legal authorities, if required by law.
  4. A successor business, in the event of a merger or transfer of assets.

Data Security

At Luxe Glo Cleaning Services LLC, protecting your personal and payment information is a top priority. We use a combination of physical, electronic, and administrative safeguards to keep your data safe.

  1. Payment Security: All credit and debit card transactions are processed through secure, encrypted systems. Luxe Glo never stores full payment card details on local systems.
  2. Restricted Access: Only authorized Luxe Glo staff and contractors who need the information to perform their work have access to client data, and they are bound by strict confidentiality obligations.
  3. Website & Technology: Our website uses SSL (Secure Socket Layer) encryption and industry-standard security measures to protect data transmitted online.
  4. Continuous Monitoring: We regularly review and update our security practices to keep pace with technology and industry best practices.

While no method of transmission over the Internet or method of storage is 100% foolproof, Luxe Glo takes every reasonable step to provide the highest level of protection for your personal information.

Cookies & Tracking Technology

Our website may use cookies and similar technologies to enhance your experience and improve our services. Cookies are small files stored on your device that help us:

  1. Remember your preferences and settings.
  2. Improve website speed and performance.
  3. Understand how visitors use our site so we can make it better.

You can disable cookies at any time in your browser settings. Please note that if you choose to block cookies, some parts of our website may not function properly.

We do not use cookies to collect sensitive personal information, and we never sell or share cookie data with outside parties for their own marketing purposes.

We retain your personal information only as long as necessary to:

When information is no longer needed, we securely delete or anonymize it. Payment details stored through our secure processors are removed when no longer required for billing or service purposes.

Your Rights

At Luxe Glo Cleaning Services LLC, we believe you should have control over your personal information. As our client, you have the right to:

  1. Access Your Information – Request a copy of the personal information we have about you.
  2. Update or Correct Information – Ask us to update or fix any inaccurate or outdated details.
  3. Opt Out of Marketing – Unsubscribe from promotional emails, texts, or calls at any time.
  4. Request Deletion – Ask us to delete your personal information, subject to legal and service obligations (such as billing records).
  5. Withdraw Consent – If you previously consented to certain uses of your information (like SMS marketing), you may withdraw that consent at any time.

To exercise these rights, please contact us at Support@luxeglocleaning.com or (678) 855-8030. We will respond to your request within a reasonable timeframe.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Luxe Glo Cleaning Services LLC
📞 (678) 855-9030
📧 Support@luxeglocleaning.com